Support Desk

AI-native support desk for teams running 20x the ticket volume without 20x the headcount. Every ticket lands in a queue that auto-triages by sentiment, priority, and SLA, then routes down one of four paths: AI resolves, AI drafts for agent review, AI escalates with full context, or agent-only. Agents work a keyboard-first queue or kanban, spin up action items that sync to Slack, and pull from a live knowledge base and canned responses. A built-in Support Analyst co-worker queries the entire system in real time to surface SLA risk, AI deflection rates, category trends, and team load, with opinionated recommendations on what to fix next.